Terms of Use
Effective Date: July 15, 2025
Welcome to Auxano Forever. These Terms of Use (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Who We Are
Auxano Forever (“we,” “us,” “our”) is a family-owned business based in Ghana and the United States. We sell ethically sourced, handmade products such as shea butter, baobab oil, and black soap made by women in the Sissala West District of Ghana.
2. Use of Our Website
You agree to use our website only for lawful purposes and under these Terms. You must not:
Use the site in any way that may damage, disable, or impair its function
Attempt to gain unauthorised access to any part of the website or related systems
Use our content for commercial exploitation without written consent
3. Product Information & Disclaimer
We strive for accuracy in describing our products, but:
All content is for informational purposes only.
We make no medical claims—our products are not intended to diagnose, treat, cure, or prevent any disease.
Always perform a patch test before using skincare products and consult a physician if you have a medical condition or allergy.
Use at your discretion.
4. Orders & Payment
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion.
Payment must be made in full via our secure payment gateway at the time of order.
5. Shipping & Delivery
Shipping times are estimates and may vary depending on your location.
We are not responsible for delays due to customs or external shipping issues.
Customers are responsible for providing accurate shipping information.
6. Returns & Refunds
Due to the nature of our products, we generally do not accept returns or issue refunds once a product has been opened or used, unless there was damage or an error on our part.
If you receive a damaged item, please contact us within 7 days of delivery with photos.
7. Intellectual Property
All website content, including text, graphics, logos, product descriptions, and images, is the property of Auxano Forever or its content suppliers. You may not copy, modify, distribute, or use this content without our prior written permission.
8. User Accounts (If Applicable)
If you create an account on our site:
You are responsible for maintaining the confidentiality of your account information.
You agree to notify us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts at our discretion.
9. Limitation of Liability
To the maximum extent permitted by law, Auxano Forever shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our products or website.
You agree that your sole remedy for dissatisfaction is to stop using the site or products.
10. Indemnification
You agree to indemnify and hold harmless Auxano Forever, its founders, team members, and affiliates from any claims, damages, or expenses resulting from your use of the site, misuse of our products, or violation of these Terms.
11. Privacy
Your use of the site is also governed by our [Privacy Policy](link to your privacy page), which describes how we collect, use, and protect your data.
12. Governing Law
These Terms are governed by and interpreted according to the laws of the State of Washington, USA, and applicable Ghanaian law where relevant.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of the site means you accept those changes.
14. Contact Us
For any questions about these Terms, contact us: